Return & Refund Policy
Store Name: Pagemaster
Website: pagemaster.shop
Email: contact@pagemaster.shop
Mailing Address: 904 John Marshall Hwy, Front Royal, VA 22630, United States
1. Overview
At Pagemaster, customer satisfaction is our priority. We offer a 30-day return window from the date of purchase on eligible orders. Because we sell digital goods — including game serials, software keys, and other digital products — our return and refund policy takes into account the unique nature of digital items. Please read this policy carefully before making a purchase.
2. Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
- Your request is submitted within 30 days of the original purchase date.
- The serial key or digital code has not been revealed, redeemed, or activated.
- You provide proof of purchase (order number or confirmation email).
- The issue is not caused by incompatibility due to your own region, platform, or system — it is your responsibility to verify compatibility before purchasing.
3. Non-Refundable Items
The following are generally not eligible for a return or refund:
- Digital keys or serial codes that have already been revealed, redeemed, or activated.
- Products purchased more than 30 days ago.
- Orders where the issue is caused by the customer entering an incorrect email address at checkout.
- Products that are region-locked or platform-incompatible due to the customer’s failure to verify compatibility prior to purchase.
- Duplicate purchases made by error — please contact us immediately if this occurs, as we may still be able to assist if the key has not been accessed.
4. Valid Reasons for a Refund
We will gladly review and process refund requests for the following reasons:
- The digital key or serial code is invalid, expired, or does not work and has not been activated.
- You were charged but did not receive your product after 24 hours and we are unable to re-deliver it.
- You were charged more than once for the same order.
- The product delivered was different from what was described on the product page.
5. How to Request a Return or Refund
To submit a refund request, please follow these steps:
- Email us at contact@pagemaster.shop with the subject line: “Refund Request – [Your Order Number]”.
- Include the following information in your email:
- Your full name
- Order number
- Email address used at checkout
- The product you are requesting a refund for
- The reason for your refund request
- Any relevant screenshots or documentation (e.g., error messages, proof the key is invalid)
- Our support team will review your request and respond within 2–3 business days.
6. Refund Processing
Once your refund request has been reviewed and approved:
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
- We will send you an email confirmation once the refund has been processed on our end.
7. Exchanges
We do not offer direct product exchanges for digital goods. If you received an incorrect or defective product, we will issue a refund or, where possible, re-deliver the correct item. Please contact us at contact@pagemaster.shop to discuss your situation.
8. Chargebacks & Disputes
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank. We are committed to resolving issues fairly and promptly. Unauthorized chargebacks on valid orders may result in your account being flagged or suspended from future purchases.
If you have an unresolved issue, please email us at contact@pagemaster.shop and we will do everything we can to make it right.
9. Changes to This Policy
Pagemaster reserves the right to update or modify this Return & Refund Policy at any time. Changes will be reflected by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our store following any changes constitutes your acceptance of the revised policy.
10. Contact Us
For any questions, concerns, or refund requests, please reach out to our support team:
Pagemaster904 John Marshall Hwy
Front Royal, VA 22630
United States
Email: contact@pagemaster.shop
